If you have not found your answer, please visit our Contacts page, so you know who to contact and your question can be answered as quickly and accurately as possible.
To help answer any questions you may have about your claim or the processing of your claim, we have created a Frequently Asked Questions section for you.
1. Who is eligible for Employee Benefits?
Employees who are working on a full-time and full-pay
basis, working a minimum of 20 hours per week and nine
months of the year.
2. When are employees eligible for Employee Benefits?
Employees are eligible for coverage three months from the date
of hire. Each employee must complete an employee enrolment form and send the form
to Group Insurance Solutions within 31 days.
3. Does TotalGUARD include travel coverage?
Yes, travel coverage is included under the Extended
Health Care benefit of the TotalGUARD program. The
coverage is 100% of out-of-province and out-of-country
emergency medical expenses up to a maximum of
$5,000,000 per calendar year, and the maximum trip
duration is 90 days.
4. Where do I send my claim forms?
Please send all claim forms directly to Green Shield
Canada.
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