Career Opportunities

Commercial Client Service Representative

Claims Examiner

Manager, Application Development

Senior Marketing Broker

Systems Support Analyst

Project Manager, Business Systems and Technology

Systems Analyst

Employee Benefits Customer Service Representative

Application Developer

Employee Benefits Sales Representative - Trainee

Commercial Sales Representative - Trainee

Petsecure Positions

Commercial Client Service Representative
Winnipeg, MB

The Commercial Client Service Representative is responsible for focusing on client retention through the servicing and renewal of existing commercial accounts.

Responsibilities:

• Regularly communicate with the insured’s, loss payees, sales representatives, account managers, underwriting, marketing and other Western Financial Group staff
• Process new business policies
• Follow-up on all cancellations requests in an effort to retain account
• Complete client renewals and endorsements as well
• Maintain renewal listings in an accurate and up-to-date format
• Perform collections, follow-ups and monitoring of all accounts receivables
• Assist management/staff with commercial related projects and mass group program renewals

Skills and Qualifications:

• Minimum 2 years experience in insurance or related industry
• Minimum General Agent Level 1 license
• Superior communications skills both verbal and written
• Ability to assist others in respect of other insurance programs within the Client Service Centre
• Ongoing professional continuing education through the CAIB and CIP programs
• Excellent organizational skills
• Ability to work well under pressure, against deadlines and with little supervision
• Able to work well in a team atmosphere to develop a strong rapport with all team members
• Knowledge of MS products including Word, Excel, and Outlook
• Knowledge of AS400 database
• Excellent telephone manner and phone skills

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Claims Examiner
Winnipeg, MB

The Claims Examiner is responsible for assisting Group Insurance Solutions (GIS)’s clients in the reporting, adjustment and settlement of their claims, as well as for coordinating the investigation, evaluation, negotiation and settlement of claims within the level of authority granted to GIS by the Insurer.

Responsibilities:

• Establish direct contact with policyholders, insurers and other industry members in order to facilitate and assist GIS clients in the investigation, evaluation, negotiation and settlement of claims
• Provide feedback, instruction, assistance and direction to independent adjusters and insurers in order to assist and co-ordinate the investigation, evaluation, negotiation and settlement of GIS’s clients’ claims
• Review policy wordings to determine if coverage is in force and applies
• Compose and send correspondence to insureds, insurers, third party claimants, adjusters, and other industry members

Skills and Qualifications:

• Strong communications skills i.e. telephone etiquette and written
• Ability to interact with other people, ie: claimants, adjusters, lawyers, etc. in a friendly and courteous manner and to remain calm under pressure
• Knowledge of the insurance claims process, including coverage interpretation and legal requirements
• Business College or University Degree education required
• Minimum General Agent Level 1 license

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Manager, Application Development
Winnipeg, MB

The Manager, Application Development is responsible for overseeing activities and resources related to the technical design, development, implementation, maintenance, and data integration of technical solutions for mission-critical system applications. This role will involve formalizing key processes throughout the systems development life cycle, be an active developer working on projects and providing effective leadership, management and training to the Application Development team.

Responsibilities:

• Responsible for tracking vacation time, sick time, etc., and ensure enough staff is around during vacation time for the support positions
• Monitor day to day activity of the application development team
• Participate in hiring process for all application developer positions
• Assist in creating and delivering annual performance reviews and probation reviews
• Perform miscellaneous administrative tasks as required
• Set up and provide training to all new staff
• Assist in the planning, coordinating, and managing of Business Systems projects
• Identify and document project scope, risk and deliverables with client sponsors in relationship to contract obligations
• Manage multiple projects simultaneously
• Monitor and review project progress, serving as liaison with business departments, adjusting schedules and plans as necessary
• Acquire and assign resources, as required
• Develop and gain approval of project plans and budgets
• Conduct cost/benefit analyses and risk assessments
• Identify and resolve issues, and obtain user acceptance of completed products/services
• Ensure the technical proficiency and productivity of project staff and the quality of project deliverables
• Analyze and document system processes and procedures
• Ensure process improvements and benefits related to project system installations
• Keep the project plan on schedule and report on progress
• Develop and communicate project status reports and milestone achievements
• Provide support to project team members as needed
• Ensure projects occur on time and within budget
• Maintain current knowledge of technical advancements as they pertain to application development and support
• Assist in the research new methodologies, standards, guidelines and tools and recommends changes
• Code and maintain existing programs as per specifications
• Compile and test RPG, CLP programs
• Create and/or modify file structures, databases, as required
• Develop coding and file naming conventions to uphold quality control standards
• Design and develop in-house business applications using an array of technologies and programming languages
• Code and maintain existing programs developed in .Net Framework, LANSA, and RPGM
• Develop Web Services using the .Net and LANSA technologies
• Knowledge of Service Oriented Architecture (SOA)
• Strong understanding in Object Oriented Practices (Analysis, Design, Development)
• Performing basic impact analysis as required

Skills and Qualifications:

• Recognized University Degree (majoring in Business)
• Minimum of 7-10 years experience as a lead in programming/analysis using Systems Development Life Cycle (SDLC) concepts with proven results
• Working knowledge of AS400 in IBM system 36 environment
• Knowledge and experience with the following development languages/tools: .NET, LANSA, and RPG
• Superior problem solving skills
• Team player
• Strong interpersonal, and verbal and written communication skills
• Demonstrated attention to detail
• Ability to work well under pressure and manage multiple projects at once
• Able to work independently with little direct supervision
• Proven leadership ability
• Knowledge and familiarity with insurance and financial industries an asset
• Demonstrated ability and experience in the standard tools, technologies, and methodologies used by the department for analysis, design, application programming, and web development
• Excellent organization skills

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Senior Marketing Broker
Winnipeg, MB

The Senior Marketing Broker is responsible for the marketing of new business and renewals for the Commercial Insurance Placement Division.

Responsibilities:

• Request renewal instructions from CSC/Account Managers/Network Offices and forward to Insurers to start the renewal process
• Negotiate favorable rates, terms and conditions from Insurers including review of policy wordings
• Request policy changes/endorsements from Insurers as requested by the CSC/Account Managers/Network Offices
• Develop and maintain good working relationships with our Insurer partners

Skills and Qualifications:

• Minimum 5 years of experience in the commercial insurance industry, preferably with prior insurance placement or underwriting experience
• Minimum General Agent Level II license with preference for Level III
• CAIB or Chartered Insurance Professional (CIP) Designation
• Post secondary education (degree or diploma) preferred
• Excellent organizational, interpersonal and communication skills

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Systems Support Analyst
Winnipeg, MB

The Systems Support Analyst is responsible for the planning and delivery of computer support programs and services including installation, troubleshooting and user assistance.

Responsibilities:

• Full maintenance, deployment and management of PC’s, laptops, printers and other peripherals
• Investigate and address IT/System issues for multiple Business Units in multiple locations
• Relocate hardware as needed to Winnipeg offices
• Install and configure software, printers and other technology
• Provide after-hours support as required
• Perform other duties related to the administration, support and management of Western Financial Group’s network as required
• Assist with the installation of in-house and remote hardware and software across the organization’s network
• Assist with deployments at newly acquired branch offices throughout Western Canada
• Work with staff/end users to assess their needs, provide information or assistance, resolve their problems, demonstrating a commitment to providing quality products and services
• Provide day to day desktop support relating to general PC, laptop, printer and other devices through diagnosis and resolution of problems in response to user reported incidents
• Researching trends and patterns of problems
• Performing backup and recovery operations as needed

Skills and Qualifications:

• High School graduate with IT industry training and certification of network operating systems such as MS Windows and/or 5 years work experience
• Knowledge of or aptitude for operating environment an asset, specifically: Windows 2008 Server, AS400/system, Exchange 2007, File and Print Services
• Experience and understanding of Microsoft productivity tools/Operating System experience including: Windows XP, Windows 7, Microsoft Office 2007 and higher
• Experience troubleshooting printing issues including the maintenance of various models
• Able to communicate effectively with non-Business Systems staff i.e. present technical information to non-technical staff/management
• Strong interpersonal, written, and oral communication skills
• Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards
• Able to establish and maintain effective relationships with others by showing understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others
• Encourages team spirit by working openly with others to achieve goals
• Valid Manitoba driver’s license

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Project Manager, Business Systems and Technology
Winnipeg, MB

The Project Manager is responsible for delivery of projects within the Business Systems and Technology department which will typically consist of development projects.

Responsibilities:

• Lead the analysis, design, development, testing and implementation of a corporate system redesign including the transition strategy from the existing system to the new, close coordination of help desk requirements, training and documentation handoff

Skills and Qualifications:

• Minimum 5 years experience managing large I.T. projects
• Intermediate to strong technical background including SharePoint 2010, IBM iSeries, DB2, networking, SOA, web services, systems integration and DB2
• Experience in managing I.T. projects related to the insurance industry an asset
• PMI certification or BA/BS degree would be an asset

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Systems Analyst
Winnipeg, MB

The Systems Analyst is responsible to assist in the designs of new IT business solutions and rework current systems to improve business efficiency and productivity. Work closely with Business Sponsor, Business Analysts, and Development Team to gain an understanding of business needs as well as the current systems state. They discuss their findings with the Business Sponsors and/or Business Analysts, and then design an appropriate improved IT solution.

Skills and Qualifications:

• Recognized Technical Institute Diploma and/or recognized University Degree majoring in Computer Science
• Minimum 7-10 years experience in systems analysis, design, and implementation
• Working experience/knowledge in the Insurance industry would be an asset
• Working knowledge of systems development best practices
• Demonstrated ability and experience in the standard tools and methodologies used by the department for analysis and design
• Superior problem solving skills
• Able to work independently with little direct supervision
• Demonstrated attention to detail
• Organized
• Must be a team player with excellent communication skills (written and oral)
• Proven leadership ability
• Knowledge of product management concepts and how enterprise software products are positioned and developed

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Employee Benefits Customer Service Representative
Winnipeg, MB

The Employee Benefits Customer Service Representative is responsible for enrolling, servicing, retaining and providing day to day administrative support to our existing employee benefits client base.

Skills and Qualifications:

• Superior communications skills both verbal and written
• Excellent organization skills
• Ability to work well under pressure, against deadlines and with little supervision
• Knowledge of MS products including Word, Excel, and Outlook
• Working knowledge of IMS and CRM database
• Excellent telephone manners
• Previous experience in insurance or related industry
• Previous customer service experience an asset
• Previous employee benefits experience an asset

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Application Developer
Winnipeg, MB

The Application Developer is responsible for developing and maintaining GUI client server applications, creating and maintaining applications that integrate in a multi-platform environment, providing ad hoc reporting for business applications, troubleshooting existing production applications, and working with users to determine programming requirements.

Skills and Qualifications:

• Minimum 2 to 5 years of programming/analysis in any GUI development tools
• Exposure to a 4th GL such as Visual Lansa, Visual Basic, Java, PowerBuilder or Delphi (preference will be given to individuals with Visual Lansa experience)
• Experience developing for multi-platform environment and integrating between the environments
• Experience developing GUI business applications
• Experience working with relational databases
• Working knowledge of web services (understanding of Service Oriented Architecture patterns)
• Must be a team player with good communication skills
• iSeries (AS400), RPG and Web application experience would also be an asset

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Employee Benefits Sales Representative - Trainee
Winnipeg, MB

We are seeking qualified, motivated persons to participate in our Winnipeg based Employee Benefits Sales Representative training program.

Skills and Qualifications:

• Graduates/students of business schools including universities and colleges
• Persons driven to quality customer care
• Strong desire to achieve significant personal and financial reward for their efforts
• Computer literacy with Microsoft Office software
• Willingness to travel throughout Canada on business
• Demonstrated effective, analytical and interpersonal skills in a sales related capacity

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Commercial Sales Representative - Trainee
Winnipeg, MB

We are seeking qualified, motivated persons to participate in our Winnipeg based Commercial Sales Representative training program.

Skills and Qualifications:

• Graduates/students of business schools including universities and colleges
• Persons driven to quality customer care
• Strong desire to achieve significant personal and financial reward for their efforts
• Computer literacy with Microsoft Office software
• Willingness to travel throughout Canada on business
• Demonstrated effective, analytical and interpersonal skills in a sales related capacity

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We offer a competitive compensation package with an opportunity for personal career growth. Applicants should submit their resume stating salary expectations to: